Refund policy

Refund Policy

Overview

At Prime Supply, customer satisfaction is our top priority. We strive to provide high-quality digital products and a smooth, reliable service. Please review this refund policy carefully to understand your rights and our obligations before making a purchase.

Digital Products

All products sold by Prime Supply are digital and delivered instantly via download link or email.

Due to the nature of digital content, all sales are final once the product has been delivered or accessed. Digital products cannot be returned, exchanged, or refunded after delivery.

By completing your purchase, you acknowledge and agree that you are purchasing a digital item and waive your right to a refund once access has been granted.

Eligibility for Refunds

Refunds may only be considered in the following exceptional cases:

  • Technical issues that prevent you from accessing or downloading your purchase
  • Delivery failure (you did not receive your product via email and our system confirms non-delivery)
  • Supplier unavailability, including cases where:
    • The supplier has permanently removed the product
    • The supplier no longer sells the product
    • The listing has been deleted
    • The product is confirmed to be no longer available through the supplier

We must verify these situations directly before issuing any refund.

In such cases, we may provide a replacement or assist in restoring access after verifying the issue.

Refunds will not be issued for:

  • Buyer’s remorse or change of mind
  • Claims of dissatisfaction after product delivery
  • Failure to read product descriptions before purchasing

How to Request Support

If you experience a technical issue or have trouble accessing your purchase, please contact our customer support team at:

📧 prime.supply.support@gmail.com

Please include:

  • Your order number
  • The email address used for the purchase
  • A brief description or screenshot of the issue

Our support team typically responds within 24 hours and will make every effort to resolve your issue promptly.

Final Note

By purchasing from Prime Supply, you acknowledge that you are buying digital products that are non-refundable once delivered or accessed.

We strongly encourage all customers to carefully review product descriptions before completing their purchase.